What if my sailing is cancelled or delayed?
If we cancel or delay a sailing, you choose between free rebooking to the next available sailing and a full refund of the fare, with no surcharge and no 15-day deadline. This applies whatever the reason, including bad weather and Coast Guard sailing bans, as provided by MARINA Circular No. 2018-07.
Is anything deducted when a sailing is cancelled for bad weather?
If the sailing was cancelled because of weather or a sailing ban, government charges we have already paid and cannot recover are deducted from the refund. The online convenience and card fees are not refunded.
How will I know if my sailing is affected?
We contact affected passengers by email, or by text if the booking has only a mobile number, so make sure the details on your booking are correct. Advisories for whole ports or areas are posted on this page.
Where do I rebook or get a refund?
Rebooking and refunds are done at any of our ticketing offices. For a refund, bring your ticket (printed or on your phone) and booking reference, proof of payment, and a valid government-issued ID of the passenger named on the ticket.